Von Donia.com is a registered Australian Business ABN 84754203536 (hereinafter “we”, “us” or “our”). Set out below are the general terms and conditions of sale (“terms and conditions”) that will apply to purchases of our leather goods and other products (“product” or “products”) made on vondonia.com. We may update these terms and conditions from time to time.

Your acceptance of these terms and conditions will be sought prior to confirming your order.

Please note you cannot place an order if you are under 18 years of age.

 PRODUCT PURCHASE

To purchase and receive a product on vondonia.com, you must make an order and payment in accordance with these terms and conditions.

ORDER CONFIRMATION

To confirm an order, you must select the ‘Place Order’ option. Upon confirmation, the order will be submitted to us for processing and may not be changed or cancelled except as expressly provided in these terms and conditions or as required by applicable law.

Please note:-

We attempt to provide accurate product descriptions and we attempt to provide imagery that broadly depicts the product under consideration. However, all our products are made by hand on a commission basis and are therefore unique. Accordingly it is possible that products purchased by you may somewhat vary from the relevant description or depiction provided on vondonia.com. If you have strict requirements regarding the artwork then please contact us using the “O Sia” contact form, or the email address orders@vondonia.com, before placing your order.

If you have any general questions or concerns about our products or your order, please contact us before placing your order:

Email: orders@vondonia.com

We record all transactions between our customers and ourselves. In the event of a dispute relating to a transaction conducted on the website vondonia.com, the details recorded by us will constitute evidence of the transaction.

PAYMENT

All prices quoted on von Donia.com are in Australian Dollars (AUD) inclusive of Australian GST. All orders are payable with Australian Dollars (AUD) via a bank transfer to the account detailed on the vondonia.com website after placing the order.

We will not commence any commission until after full pre-payment has cleared our bank account. If full pre-payment is not received within seven days of placing the order then the order will be cancelled and any partial payments will be returned less any bank transfer fees incurred by us.

For deliveries to international destinations, the GST will be deducted from the final purchase price. Shipping or courier charges for international delivery will be quoted prior to purchase and will be payable at the time of purchase. This does not include taxes, customs or duties which may apply in the destination country and will be payable by you.

All products remain the property of Von Donia until full payment for your order is received. Once full payment is received, you will own the product.

All risk in the products passes on delivery. Pursuant to these terms and conditions, delivery is deemed to take place upon acceptance of the products at the place of delivery, as evidenced by your signature, or the signature of another adult, signing for the products.

We retain the right to delay and/or cancel an order if fraudulent activity is suspected.

DELIVERY

A signature is required at the address specified by you for delivery.

Whilst every effort is made to provide prompt delivery times, we do not provide absolute guarantees. We use reputable couriers, for their prompt and efficient service, but occasionally delays may occur due to unforeseen circumstances.

For deliveries to Australian addresses we use the Australia Post Platinum service, while international deliveries are made with Australia Post’s International Express service. Australian deliveries should occur within 1 to 3 business days, New Zealand within 2 to 7 business days and U.K. within 4 to 9 business days. These delivery delays are in addition to the time needed to undertake the artwork, which is a maximum of 7 business days from us receiving payment. The maximum total delay between payment and delivery is 16 business days but we do not accept responsibility for any packages retained for customs inspections or tax or duty payments and delays caused thereafter.

Deliveries cannot be made on weekends or public holidays.

If an international shipment is returned to us due to non-payment of taxes or duties then we will contact you to arrange a second delivery attempt. The costs of a second delivery attempt will need to be fully pre-paid prior to us booking the delivery.

All packages we send are insured until delivered.

Please immediately report to the courier any damage to the package identified upon delivery.

If upon inspection of the product, you discover that it has been damaged in transit, please notify us by emailing customercare@vondonia.com within 48 hours of receiving the package.

RETURN POLICY

Our terms dealing with the return of products are subject to such statutory rights as you have, including pursuant to the Competition and Consumer Act 2010. A full refund, which includes reimbursement for the price of the return postage company’s service, is available to you for any von Donia product that arrives with a major fault, damage or defect.

All product returns are initiated by first emailing customercare@vondonia.com with a brief description of the issue and the requested remedy. Photographs of damage or deficiencies should be attached to that email if relevant. You agree to undertake this prior to returning the product and await our response, which we will provide in a commercially reasonable timeframe.

For a refund request you agree to fill out and sign our refund request form (which we will email to you) and enclose that form, along with a copy of the sales receipt, with the product return. If you do not have a copy of the sales receipt then you are not eligible for a refund under any circumstances, but you may be eligible for a product repair, replacement, e-store credit or exchange subject to the other terms in this document.

All returns and exchanges are subject to a quality assurance inspection process before we accept them. All products must be returned in their original condition. Any product with signs of wear and tear through use, will not be accepted.

RETURNS OF STANDARD COMMISSIONS

If the purchased item is a standard commission, as described on the website vondonia.com during your order, and you have changed your mind within 14 days of product delivery then you are entitled to a refund, exchange or 12-month e-store credit for the value of the product excluding postage costs but you are not entitled to reimbursement for the cost of the return postage.

If the item is a standard commission and if we agree with you that you received the product in a damaged or deficient condition then you are entitled to a replacement product, exchange, e-store credit or full refund including reimbursement for the price of the return postage company’s service.

For products purchased with a bank transfer we will only make a refund to the bank account nominated in the signed refund request form. For credit card payments we will credit the account used to make the purchase.

We will not refund any local taxes, customs or duties paid in the country of import by international customers.

Returns must be in their original condition and include the original sales receipt, packaging and documentation. Returns should be sent to:

Sia von Donia
Suite 167, 66 Kingsway
Glen Waverley VIC 3150
Australia

No refunds will be issued without the original sales receipt. If the original sales receipt is not available (for example, because you received the product as a gift or the original sales receipt has been lost by you), we will only offer an exchange or 12-month e-store credit.

If we agree to give you an e-store credit then you agree to nominate a billing email address that you will use for placing the order against which you wish to apply the e-store credit. We will not be liable for any fraudulent purchase made with the e-store credit from your nominated billing email address whether or not it is authorised by you.

If the product is not being returned because of a breach by us of these terms and conditions, or terms and conditions which apply by legislation, it is your responsibility to pay the shipping costs, including insurance, of returning the products to us. In these circumstances, we will not be liable for any products which are damaged or lost in transit.

We recommend returns within Australia be sent via Australia Post Express and International returns be sent via courier services advised at the time.

We will use commercially reasonable efforts to ensure that any refund will be made within seven (7) business days of receipt of the products by us at the return delivery address specified above.

RETURNS OF NON-STANDARD COMMISSIONS (INCLUDING PERSONALISED EMBLEMS)

There are no refunds, exchanges or e-store credits on non-standard commissions ordered through vondonia.com under any circumstances except as provided by your statutory rights pursuant to the Competition and Consumer Act 2010.

AUTHENTICITY GUARANTEE

We guarantee the authenticity of all products purchased through vondonia.com. The sales receipt serves as proof of purchase and your name will be kept on file as the original purchaser of each product in case future provenance is in question.

SECURITY

All web pages where you, as a customer, leave personal information in conjunction with a transaction are referred to as secure pages i.e. the transfer of information on and via the web page is encrypted. We use certificates issued by GlobalSign. A GlobalSign certificate guarantees that you are communicating with our website, vondonia.com, and that the transfer of information involved in your communication is encrypted. In this regard, most web browsers use symbols to show you are visiting a secure versus non-secure webpage.

ASSIGNMENT

Subject to applicable law to the contrary, you may not assign or transfer your rights or benefits under these terms and conditions without our express prior written consent.

GOVERNING LAW

These terms and conditions shall be governed by and construed in accordance with the laws of Victoria in the Commonwealth of Australia.

EXCLUSION OF LIABILITY

To the fullest extent permitted by law, we exclude all liability for loss or damage suffered or incurred by reason of or arising from or caused by breach of these terms and conditions, negligence, breach of statute or otherwise by us.

TERMS OF USE

By accessing, browsing and/or using this website you agree to these Terms and Conditions of Use (“Terms and Conditions”) and to use the site in accordance with all applicable laws. If you do not so agree, then you must cease use of this website.

In the following Terms and Conditions each reference to “Von Donia” is to the business registered in Victoria, Australia with ABN 84754203536.

Disclaimer

The content, products and services available on our website are provided on an “as is” basis. Von Donia does not represent that the information contained in this website is accurate, comprehensive, verified, complete or error free.

LIMITATION OF LIABILITY

To the fullest extent permitted by law, Von Donia excludes all liability, howsoever arising, whether in contract, tort (including negligence), pursuant to statute or otherwise for any and all loss or damage, (including, without limitation, indirect or consequential losses, loss of profit, loss of goodwill, loss of data or special loss), suffered by you or any third party, arising out of or in connection with your inability to use or the performance of this website, even if Von Donia has been advised of the possibility of such loss or damage.

If, notwithstanding the foregoing, Von Donia is liable for any loss or damage, to the extent that it can, Von Donia limits its liability to the resupply of relevant material or information.

INTELLECTUAL PROPERTY

This website and the contents and material on this website, is the exclusive property of Von Donia.

Von Donia own various intellectual property including copyright, trademarks and designs in this website, its contents and material. That intellectual property remains the property of its owners and all rights in and to it, are reserved.

This website and the content and material on this website may not be reproduced, distributed, published, transmitted, modified, sold, used for the creation of derivative works or otherwise appropriated in any manner, whether in whole or part, unless use is: –

  1. i) otherwise permitted by these Terms and Conditions;
  2. ii) with our express, prior, written consent.

You may display, copy, download and distribute content and material made available on this website for your personal, non-commercial use, provided that you do not modify the content and material and you retain all copyright, trademark and proprietary notices.

Copyright

The copyright contained in and on this website, remains the property of Von Donia or is used under licence. All rights are reserved.

Trademarks and Designs

The images, logos, and names on this website which identify Von Donia are exclusive proprietary marks of Von Donia. All rights are reserved.

The device referred to as “Von Donia Coat of Arms” is protected by copyright and various local and international trademark protections. All rights are reserved.

Changes to terms

We reserve the right to change these Terms and Conditions at any time by posting changes on the website. Your continued use of the website after any such change will be deemed acceptance of the changed Terms and Conditions.

Links

You must not link your website to this website without our prior express written consent. If you would like to link to this site, please email us at admin@vondonia.com.

INFORMATION AND MATERIAL YOU SEND US

If you provide us with any ideas, suggestions, information or other material in relation to Von Donia, its services or this website, you agree that Von Donia may use, reproduce, publish, modify, adapt and transmit them to others free of charge and without restriction, subject to our Privacy Policy and applicable law.

Restricted use

You must not use this website to post or transmit:

(a) any information or materials which breach any laws or regulations, infringe a third party’s rights, or are contrary to any relevant standards or codes; or

(b) any unlawful, threatening, defamatory, obscene, indecent, inflammatory or pornographic material or material that could give rise to civil or criminal proceedings.

Jurisdiction

These Terms and Conditions will be governed by and construed in accordance with the laws of Victoria in the Commonwealth of Australia.

Investor relations disclaimer

The information contained on this website does not constitute advice or an offer to sell or deal in any securities and must not be relied upon in connection with any investment decision.

Professional advice disclaimer

The information contained on this website does not constitute professional advice and must not be relied upon in connection with any transaction of a commercial nature including, but not limited to, retail purchases.

Other terms

If any part of these Terms and Conditions is found to be unenforceable, such part shall be deemed not to form part of these Terms and Conditions but the enforceability of the remainder of these Terms and Conditions shall not be affected.

You may not assign or transfer your rights or benefits under these Terms and Conditions without the express prior written consent of Von Donia.

If Von Donia does not act in relation to a breach by you of these Terms and Conditions, it does not thereby waive its rights to act with respect to subsequent or similar breaches.

Use of this website is subject to Von Donia’s Privacy Policy.